Frequently aksed questions and answers.

Here you will find most requently ask questions and answers about our service, deivery and others important informtion.  In case if you could not find answer you looking for then please drop us an email through our cotact page.

What are the delivery charges for orders from the Online Shop?

Its depend on product size, weight and delivery location, you can get live postage cost from Austraian Post through our cart page shipping estimator.

Which payment methods are accepted in the Online Shop?

We Accept AfterPay, Visa, Master credit card through PayPal and PayPal, Internet Banking (bank Transfer). Cash.

How long will delivery take?

We use Austrlian Post for our parcel deliveries, we despatch same day, delivery take 2-5 days may takes longer if you leave regional or country. At the checkout if you insert your state and post code Australian Post will let you know approximate date of delivery through live feed.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Internet banking) are sent out on the day we receive the payment.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.